Maili have more than 20 engineers to develop new products, such as Electronics Engineers, Structural Engineers, Software Engineers, Packaging Design Engineers etc. We have equipment of SMT machine, Lead-free wave soldering machine, ICT, computer controlled testing machine for inverter, aging power supply, QC&QA testing machine as well as R&D used facilities and equipment. In order to pursue good experience and high satisfaction degree for every customer, the lead time for developing new products is around half year. Including marketing analysis, project analysis, project confirmation, project starting etc. We pursue perfection for every small steps.

Our experts and engineers are ready for your remedy of troubles all the time. They would be your side whenever you need to check and analysis your problems. And then they will give you our suggestions and solutions. We can recommend you the right products, update information or probably potential troubles. You can get to our service via email, telephone or fax. We will be glad to help you.

We are ISO9001-2015 certificated factory and many products have patents. Furthermore, all the exported products meets CE, RoHS, IP30,SGS,CCC certification,. We stick to the policy of Customer experience utmost and Quality first, trying to surpass customer's requirements.

We have dealers in South Korea, Japan, U.S.A.,Europe and South America. If there is Passpower product from your customer, then you can replace new one to them, and we'll ship the spare products to you in your next order or we can ship it from our oversea dealers directly to your warehouse.

Enjoying a presence in worldwide export business for six years, Maili has established a comprehensive, excellent and standard customer service system with the concept of "Customer First, Service Forever"

To guarantee the service quality, we have a large group of top-notch professional technicians, 95% of whom are college graduates; in terms of hardware configuration, we have premium maintenance and testing equipment as well as sufficient spare parts.

A. 1-year Warranty

B. Regular review services
1. Monitoring the power environment and product condition
2. Issuing product report
3. On-site Q&A and user training
4. Offering power solutions

C. Warranty Claim
Maili products to be offered free warranty service for one year from the date of purchase:
1. To obtain service under warranty via valid guarantee offered by dealers.
2. To obtain service under warrantee via serial number.
In case of UPS fault, please contact our technical department, we can repair and replace new spares parts for buyers free.
But the transportation charges shall be bear by the buyers within the warranty period.

As a user of Maili products, you have the following service:
1. ONE year warranty (covering batteries purchased from Maili)
2. 24-hour helpline; Service helpline: 0086-512-63206251
3. Nationwide warranty
4. Technical support on our website: www.zlpower.com

This limited warranty does not apply to conditions as follows:
1. Man-made fault;
2. Out of warranty;
3. The finished product of which the serial number is changed or lost;
4. Damage or loss resulted from force majeure or external causes including transport damage;
5. Disassembly or modifications to the unit with no authorization;
6. Disobeying provisions of operating/using the unit;

Above stipulations is default for all clients, subject to change without notice.Suzhou Maili reserve all the right for the final explanation.